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Product Return Policy
At Orange Vise, we strive to provide the highest level of customer satisfaction and quality products. If for any reason, you are not completely satisfied with your purchase, we offer a return policy for eligible products.
Eligibility for Returns
- Returns are accepted within 14 days of the original purchase date.
- Products must be in their original, unused condition, with all original packaging, accessories, and documentation.
- Products that have been damaged, altered, or used will not be accepted for return.
A 20% restocking fee will be applied to all returns.
To initiate a return, please follow these steps:
- Contact our customer support team to request a return.
- Provide your order number and the reason for the return.
- Our customer support team will provide a return authorization number and instructions for shipping the product back to us.
- Package the product in its original packaging and include all accessories, documentation, and a copy of the original purchase receipt.
- Ship the package to the address provided by our customer support team.
Once we receive the returned product and verify that it meets the conditions for return, we will process a refund for the purchase price, minus a 20% restocking fee and any shipping charges. Refunds will be credited to the original payment method.
This return policy does not affect any manufacturer’s warranty that may apply to the product.
Limited Lifetime Warranty
Orange Vise Company will repair or replace at its option any vise or workholding component it determines to be defective in materials or workmanship. The warranty will be in effect for lifetime of the original owner.
The lifetime warranty does not cover normal wear and tear, misuse, or accidental damage.
If you need replacement parts due to accidental damage, please give us a call for special discounted "No Fault" replacement or repair pricing.